NonProfit-Connections customer support policy is based on a simple premise. We try to treat our clients as if they weren't a client yet.

Our customer support policy is very simple. Our clients get unlimited customer support at no additional charge. It doesn't matter if you need one hour or six hours of assistance we will help you in any way we can.

The only time you will be charged for any of additional time for customer support is if your nonprofit organization makes the decision to host our software and your data on your own network or computer. In that case we only charge for those instances where the software is functioning correctly but some other problem occurs as a result of your staff or hardware. In that case you will be charged by the hour for the time required to assist you in correcting your problem.

Customer Support is available from 8 AM to 5 PM, Monday through Friday, Central Time.
You will always be receiving automatic product updates as they are written. In the event the current database and accounting versions change, you will have the option to upgrade to the latest version.